Sudent Support Services

IMS provides comprehensive student support services that meet the needs of the students.

Orientation programme for all newly-enrolled students to:

  • disseminate and reiterate important course information
  • inform students of their rights (this shall include internal and external  grievance and dispute resolution procedures, fee protection scheme)
  • inform students of course deferment/extension criteria and procedures, suspension and expulsion conditions; and
  • give details of the organisation awarding the certificate
  • Refund policy and procedure
  • Transfer & withdrawal policy and procedure
  • Medical Insurance Scheme
  • Deferment policy and procedure
  • Grievance handling procedure
  • Student Support Services
  • Student Pass Procedure
  • Exam Appeal Procedure

Facilities and programmes that IMS may provide for their students to enrich their educational experience:

  • Wireless Internet connection
  • Academic assistance to students (e.g. language programmes)

Pastoral Care
The School Principal provides confidential counselling to help students cope with emotional and personal problems, as well as stress related to a new environment or course demands.

CPE Advisory Note (Link to

Students must read and understand the Advisory Note (FORM 12) before signing the Standard Student Contract CPE Student Advisory Note

Standard Student Contract:
CPE requires the school to brief the students on the Standard PEI-Student Contract

Sample Students Contract
Click – CPE PEI-Student Contract (English version 3)